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GLOBAL IP EXCHANGES NETWORK POINTS OF PRESENCE

  • AMS-01
  • LON-01
  • NYC-01
  • LAX-01
  • SYD01
  • HKG-01
  • JBG-01

Network Support

In the event of an incident, the primary goal of IPX’s customer support is to restore normal service as quickly as possible and minimise the adverse impact on business operations.

IPX’s incident management process follows established processes, which have been developed in line with the ITIL® best practice framework. The monitoring systems IPX has in place alert the Customer Support team if any of the pre-defined thresholds for performance are breached, automatically logging the incident and providing a point of reference for all further follow up contact or escalations.

NOC Contact Details  

Online Ticketing System


E-mail:      This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.
Portal:        support.ipxvoice.com        

Network Operating Centre (NOC)


Tel:                                    +44 203 348 8777
Chat:                          This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Customer Support Centre

IPX’s Customer Support Centre can provide 24x7x365 coverage* to manage incidents and service requests, providing clients with an immediate communication channel and a single point of contact for all support issues.

During the project commencement phase the IPX Project Manager can work with the client's project manager as part of a Professional Services engagement to detail precise instructions that the Customer Support Centre should follow in the event of specific monitoring alerts. The process for each response is then designed specifically around that customer's business requirements.

*Subject to level of coverage purchased

 

 

24 Nov, 17

Technical News